1. Home
  2. Dialpad
  3. Dialpad Basic Tasks

Dialpad Basic Tasks

Task Dialpad Deskphone Dialpad Computer App
Make a call (excluding extension dialing) Dial the phone number In upper-left hand corner, select “Make a Call” > Type name or number > Click the correct user
Extension Dialing
(Will not be reliable until June 1, 2017)
Dial the extension **See below In the “Make a Call” screen, type extension number and then the Call Icon
Receive a call Pick up the handset Choose “Answer” when the call message box appears on your screen
Place a call on hold Press button under “Hold” which appears on phone screen During a phone call, click the icon. To take person off of hold, click the icon again
Transfer a call – warm Press button under “warm transfer” which appears on phone screen Select transfer > enter contact > ask first
Transfer a call – cold Press button under “transfer” which appears on phone screen Select transfer > enter contact > transfer now
Voicemail Notification Light atop deskphone will be glowing red If enabled, users will receive an email with the transcription of any VM (enabled by default)
Listen to Voicemail More > Voicemail > Select > Enter your pin found in your account settings Inbox > Voicemails > Press Play to hear or read transcription below
Find a contact’s phone number On main screen “Contacts” > Select > Search > Type in name with number pad > Search In upper-left hand corner, select “Make a Call” > Type name or number
Text a contact Not available In upper-left corner, click the “Make a Call” arrow to see: > Select “Send a Message” > Type name or number > Click the correct user > Type message
Enabling Do Not Disturb More > Do Not Disturb > Select > DND On (To disable, follow directions but push DND Off) In upper-right hand corner, select the menu next to your information > Do Not Disturb slider
** Extension dialing will not be reliable until all users have been ported over to the new system (by June 1, 2017 at the latest).
Updated on September 18, 2018

Was this article helpful?

Related Articles