| Task | Dialpad Deskphone | Dialpad Computer App | |
|---|---|---|---|
| Make a call (excluding extension dialing) | Dial the phone number | In upper-left hand corner, select “Make a Call” > Type name or number > Click the correct user | |
| Extension Dialing (Will not be reliable until June 1, 2017) |
Dial the extension **See below | In the “Make a Call” screen, type extension number and then the Call Icon | |
| Receive a call | Pick up the handset | Choose “Answer” when the call message box appears on your screen | |
| Place a call on hold | Press button under “Hold” which appears on phone screen | During a phone call, click the icon. To take person off of hold, click the icon again | |
| Transfer a call – warm | Press button under “warm transfer” which appears on phone screen | Select transfer > enter contact > ask first | |
| Transfer a call – cold | Press button under “transfer” which appears on phone screen | Select transfer > enter contact > transfer now | |
| Voicemail Notification | Light atop deskphone will be glowing red | If enabled, users will receive an email with the transcription of any VM (enabled by default) | |
| Listen to Voicemail | More > Voicemail > Select > Enter your pin found in your account settings | Inbox > Voicemails > Press Play to hear or read transcription below | |
| Find a contact’s phone number | On main screen “Contacts” > Select > Search > Type in name with number pad > Search | In upper-left hand corner, select “Make a Call” > Type name or number | |
| Text a contact | Not available | In upper-left corner, click the “Make a Call” arrow to see: > Select “Send a Message” > Type name or number > Click the correct user > Type message | |
| Enabling Do Not Disturb | More > Do Not Disturb > Select > DND On (To disable, follow directions but push DND Off) | In upper-right hand corner, select the menu next to your information > Do Not Disturb slider | |
| ** Extension dialing will not be reliable until all users have been ported over to the new system (by June 1, 2017 at the latest). | |||
Dialpad Basic Tasks
Updated on September 18, 2018