On the top of the screen, select the “Message” icon. Click the camera button located on the bottom right.

Choose the platform that you want to connect. Allow Dialpad to access your information.

On the top right of the screen, select the drop down menu next to your profile icon. Select “Settings”. At the bottom of the App Settings, select “Advanced Settings.” This will open up the Dialpad settings in your web browser. In “Your Settings” select “Departments” and then the name of…

Open the Dialpad app on your mobile device. Select the “Active call” on the top of your Recent Screen and select “Switch Call to This Device.”.  

On the bottom of the screen, select the transfer icon. Type in the intended name or number you wish to transfer the call to. You can either ask for permission to transfer the call (“Ask Me First”), transfer the call right away (“Transfer Now”), or transfer to the user’s voicemail…

Plug the USB cable into your computer. It will likely bring up the following window in the Dialpad app. When you speak into the microphone, the blue dots across the middle should fluctuate. To ensure that Dialpad recognizes the headset for microphone and speaker, you need to open the App…

Plug the USB cable into your computer. It will likely bring up the following window in the Dialpad app. When you speak into the microphone, the blue dots across the middle should fluctuate. To ensure that Dialpad recognizes the headset for microphone and speaker, you need to open the App…