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How to troubleshoot a slow Spectrum internet connection

Daemen University has outsourced the Internet and Wireless service for the Student Apartments. Instead of connecting to DC-Wildcat, you will connect to your own apartment’s modem. Each apartment will have its own Spectrum account with a 300 Mbps download & 10 Mbps upload speed plan.

*This article is using information directly from Spectrum's Knowledge base.*

If you’re having trouble with a slow internet connection, our Spectrum Speed Test is a good place to start. The Spectrum Speed Test measures your network’s upload and download bandwidth speeds from within your browser.

Use the Spectrum Speed Test

To achieve the best internet speeds possible:

  • Make sure your browser is up-to-date.
  • Make sure your modem is plugged into a functioning power supply, and then connect your modem directly to your device (if applicable).
  • Make sure your device isn’t in Power Save or Low Power mode.
  • Make sure that the power cords and cables are securely plugged into the proper location.
  • Restart your device.

Note: If you have recently upgraded your internet speed, you may need to reboot your modem to reach your new speed level.

Updated on January 3, 2023

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